This Privacy Policy applies to all users of tristarengg.co.in and governs how Tristar Engineering & Chemical Company collects, uses, and protects your information.

1. Who We Are

Tristar Engineering & Chemical Company ("Company", "we", "our", or "us") is a professional industrial services company registered and operating from:

W-41 B, Rabale MIDC Rd, off Thane–Belapur Road, MIDC Industrial Area, Rabale, Navi Mumbai, Maharashtra 400701, India.

We provide diesel tank cleaning, petrol tank cleaning, hydrocarbon tank cleaning, robotic no-man entry tank cleaning, fuel filtration, tank leak & thickness testing, industrial RO systems, floating suction units, industrial filters, and industrial heaters across India.

For privacy-related queries, contact us at: services@tristarengg.co.in or call +91 8433990470.

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact form or send us an enquiry, we collect:

  • Full Name – to address you correctly in our response.
  • Email Address – to reply to your enquiry.
  • Phone Number – to follow up on your service request.
  • Service Interest – to route your enquiry to the right team.
  • Message / Requirements – to understand and respond to your specific needs.

2.2 Information Collected Automatically

When you visit our website, we automatically collect technical data including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Device type (desktop, tablet, mobile)
  • Pages visited, time spent, and referring URL
  • Scroll depth and click interactions (via Google Analytics)

2.3 Cookies & Tracking Technologies

We use the following cookies on our website:

  • Google Analytics (GA4) – tracks website usage and visitor behaviour. Data is anonymised and aggregated.
  • Google Tag Manager – manages tracking scripts.
  • Session cookies – temporary cookies deleted when you close your browser.

You can disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your service enquiries and provide quotations
  • To schedule site visits and coordinate service delivery
  • To improve our website content, usability, and service offerings
  • To analyse website traffic and visitor behaviour (via Google Analytics)
  • To comply with applicable legal and regulatory requirements
  • To send service-related communications (not marketing without consent)

We do not use your personal data for automated decision-making or profiling.

We process your personal data under the following legal bases in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India:

  • Consent – when you submit our contact form, you consent to us using your data to respond to your enquiry.
  • Legitimate Interests – to operate and improve our website and services.
  • Legal Obligation – where required by Indian law, taxation, or regulatory authorities.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third parties. We may share your data only in the following limited circumstances:

  • Formspree – our contact form submission processor. Your form data is transmitted securely to Formspree and forwarded to our email. Formspree's privacy policy applies: formspree.io/legal/privacy-policy
  • Google Analytics – aggregated, anonymised usage data is shared with Google for analytics. Google's privacy policy applies: policies.google.com/privacy
  • Legal Requirements – we may disclose data if required by Indian courts, law enforcement, or regulatory authorities.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

  • Enquiry / contact form data – retained for up to 3 years or until the business relationship concludes.
  • Analytics data – retained for 14 months (Google Analytics default, adjusted in our GA4 settings).
  • Legal / financial records – retained for 7 years as required under Indian tax laws.

After the retention period, data is securely deleted or anonymised.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights:

  • Right to Access – request a copy of the personal data we hold about you.
  • Right to Correction – request correction of inaccurate or incomplete data.
  • Right to Erasure – request deletion of your personal data, subject to legal retention obligations.
  • Right to Withdraw Consent – withdraw consent at any time where processing is based on consent.
  • Right to Grievance Redressal – raise a complaint with our Data Protection Officer.

To exercise any of these rights, contact us at services@tristarengg.co.in with subject line "Data Privacy Request". We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

  • HTTPS encryption for all data transmitted to and from our website
  • Secure third-party form processing via Formspree (SSL/TLS)
  • Restricted internal access to personal data on a need-to-know basis
  • Regular review of our data handling practices

Despite these measures, no internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

9. Children's Privacy

Our website and services are directed exclusively at businesses and professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal data to us, please contact us immediately at services@tristarengg.co.in and we will delete it promptly.

Our website contains links to external sites including Google Maps, LinkedIn, Facebook, YouTube, WhatsApp, Instagram, Twitter/X, and Google My Business. These third-party websites have their own privacy policies and we are not responsible for their content or data practices. We encourage you to review their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact & Grievance Officer

For any privacy-related queries, requests, or complaints, please contact our designated Data Protection / Grievance Officer:

  • Company: Tristar Engineering & Chemical Company
  • Address: W-41 B, Rabale MIDC Rd, Navi Mumbai, Maharashtra 400701
  • Email: services@tristarengg.co.in
  • Phone: +91 8433990470
  • Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

We are committed to resolving all privacy complaints promptly and fairly.